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This Policy is a statement of the ways in which
we collect, hold and use information about individual persons. This
Policy applies only to information gathered by us from online resources
that display a link to this Policy and not from any other source. BY
USING THIS WEBSITE, YOU CONSENT TO THE COLLECTION AND USE OF INFORMATION
AS SET FORTH IN THIS PRIVACY POLICY. YOU ALSO ACKNOWLEDGE THAT Novartis
New Zealand Limited MAY PERIODICALLY CHANGE, MODIFY, ADD OR REMOVE OR
OTHERWISE UPDATE THIS PRIVACY POLICY AT ITS DISCRETION, WITHOUT PRIOR
NOTIFICATION. It is our intention to post any such changes on this page
so that you are fully informed concerning the types of information we
are gathering, how we use it, and under what circumstances it may be
disclosed.
Our privacy policy is easy to find as it is
located on our homepage and is linked to any part of a site where
personal data are requested. At such data collection points, further
explanation may be provided, where appropriate, as to the purposes for
which the data will be used. This Policy, coupled with any supplementary
explanation, will tell you how we will treat any data about yourself
that you voluntarily submit in connection with your use of our websites.
1. Pledge on Privacy
The term “personal data” as used in this Policy refers to information
such as your name, birth date, e-mail address, mailing address or
telephone number, that can be used to identify you. Generally, Novartis
New Zealand Limited will not process your personal data without your
consent. However, we reserve the right, in exceptional circumstances to
conduct additional processing to the extent permitted or required by
law.
The next sections explain how and when we
collect personal data from you.
2. Intended Use of Personal Data
Most of our services do not require any form of registration, allowing
you to visit our site without telling us who you are. However, some
services may require registration. When you register with us, you may
need to complete certain fields (some are required and some are
optional), as well as choose a user name and password. In these
situations, if you choose to withhold any personal data requested by us,
it may not be possible for you to gain access to certain parts of the
site and for us to respond to your query.
We process personal data for the purposes which
we inform you about when we ask you for information. For example, we may
collect and use personal data to provide you with products or services,
to bill you for products and services you request, to market products
and services which we think may be of interest to you, or to communicate
with you for other purposes.
We keep your data in accordance with any
applicable legal or ethical reporting or documentation retention
requirements.
3. Non-Disclosure of Information
We will not sell, share, or otherwise distribute your personal data to
third parties except as provided in this Privacy Policy. We may disclose
your personally identifiable information to other Novartis affiliates
worldwide that agree to treat it in accordance with this Privacy Policy,
but only in accordance with the terms of this Privacy Policy. Personal
data may occasionally be transferred to third parties who act for or on
behalf of Novartis New Zealand Limited, or in connection with the
business of the Novartis Group, for further processing in accordance
with the purpose(s) for which the data were originally collected, such
as delivery services, evaluation or technical support. These third
parties have contracted with Novartis New Zealand Limited that they will
only use personal data for the agreed upon purpose, and will not sell
your personal information to third parties, and will not disclose it to
third parties except as may be required by law. Where such disclosure of
personal data to a third party occurs, we will endeavour to ensure that
the processing is performed in accordance with the purposes and within
the limits under which the data were originally collected.
There are two additional instances in which
personal data collected from you may be transferred to a third party.
The first is in the event that the business of this site and the
customer data connected with it is sold, assigned or transferred, in
which case we would require the buyer, assignee or transferee to treat
personal data in accordance with this Privacy Policy. The second
instance in which personal data may be disclosed to a third party is if
we are required to do so because of an applicable law, court order,
governmental regulation or investigation.
4. Right of Access
You have the right to ensure that your personal data is always
up-to-date. In some countries you have the legal right to require us to
correct or delete your personal data. In addition, you can always tell
us to stop contacting you. If you wish to contact us regarding our use
of your personal data, please e-mail us at [insert email address]. If
you contact us, please note the name of the website where you provided
the information, as well as the specific information you would like us
to correct, update or delete. Your requests will be dealt with in a
prompt and proper manner. Requests to delete personal data will be
subject to any applicable legal and ethical reporting or document filing
or retention obligations imposed on us.
5. Security and Confidentiality
To ensure the security and confidentiality of personal data that we
collect on-line, we use data networks protected, inter alia, by industry
standard firewall and password protection. In the course of handling
your personal data, we take measures reasonably designed to protect that
information from loss, misuse, unauthorized access, disclosure,
alteration or destruction. While we cannot guarantee against any loss,
misuse or alteration to data, we try to prevent such unfortunate
occurrences.
6. Data Transfer Abroad
We are part of the Novartis Group which has databases in different
jurisdictions. We may transfer your data to one of the Group's databases
outside your country of domicile. Even if the country to which the data
is to be transferred does not require us to provide adequate protection
for your data, we will nonetheless seek to ensure that data transfers to
Novartis databases in that country are adequately protected.
7. Anonymous Data and “Cookies”
We may collect and process anonymous information about your visit to
this website, such as some of the pages you visit and some of the
searches you perform. Such anonymous information is used by us to help
improve the contents of the site and to compile aggregate statistics
about individuals using our site for internal, market research purposes.
In doing this, we may install “cookies” that collect the first level
domain name of the user (e.g., “bigmail.com” from an e-mail address of
“john@bigmail.com”) and the date and time of access. “Cookies” as used
by us cannot be used to discover the identity of an individual user.
A “cookie” is a small piece of information which
is sent to your browser and stored on your computer’s hard drive.
Cookies do not damage your computer. You can set your browser to notify
you when you receive a “cookie”, this will enable you to decide if you
want to accept it or not. We may obtain the services of outside parties
to assist us in collecting and processing the information described in
this Section and all such third parties will be placed under the
obligations described above in Paragraph 3.
On occasion, we may use Internet tags (also
known as action tags, single-pixel GIFs, clear GIFs, invisible GIFs and
1-by-1 GIFs) in combination with cookies at this site and may deploy
these tags through a third-party advertising partner. These tags are
placed on both online advertisements that bring users to the site and on
different pages of the site. We use this technology to measure the
visitors' responses to our sites and the effectiveness of our
advertising campaigns (including how many times a page is opened and
which information is consulted). The third-party partner may be able to
collect anonymous aggregated data about visitors to other sites because
of these Internet tags/cookies. Please be assured that we DO NOT collect
or seek through these tags or cookies any personally identifiable
information about our visitors, such as names, addresses, e-mail
addresses or telephone numbers. If you would like more information about
web tags and cookies associated with on-line advertising or to opt-out
of third-party collection of anonymous information, please visit the
Network Advertising Initiative website.
8. Personal Information and Children
Most of the services available on this site are intended for persons 18
years of age and older. Any individual who requests information about a
medicine indicated for use in children must be 18 or over. We will not
knowingly collect, use or disclose personal data from a minor under the
age of 18, without obtaining prior consent from a person with parental
responsibility (e.g., a parent or guardian) through direct off-line
contact. We will provide the parent with (i) notice of the specific
types of personal data being collected from the minor, and (ii) the
opportunity to object to any further collection, use, or storage of such
information. We abide by laws designed to protect children.
9. Links to Other Sites
This Privacy Policy applies only to this website to the exclusion of
third party websites. We may provide links to other websites which we
believe may be of interest to our visitors. We aim to ensure that such
websites are of the highest standard. However, due to the nature of the
World Wide Web, we cannot guarantee the privacy standards of every
website to which we link or be responsible for the contents of sites
other than this one, and this Privacy Policy is not intended to be
applicable to any linked, non-Novartis site.
10. Contact Us
If you have any queries or complaints about our compliance with this
Privacy Policy, or if you would like to make any recommendations or
comments to improve the quality of our Privacy Policy, please
contact the Privacy Officer on 0800 838909.
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